Setting up a Brand New E-mail Account
- Open up Microsoft Outlook, and go to File >Account Information> Add Account
- An ‘Add New Account' box should appear. Skip down and select ‘manually configure server settings or additional server types' and click ‘next'.
- Another box should appear. Under ‘User Information' enter your name (first & last), and your new e-mail address (firstname.lastname@example.org)
- Under ‘Server Information' select the Account Type ‘IMAP'. If that is unavailable, POP3 is okay to use.
- Both the Incoming & Outgoing Mail Servers should be mail.yourwebsite.com.
- Enter your username (your e-mail address) and your password (make sure it's entered correctly!)
- Check the ‘remember password' box, and click the ‘More Settings' button on the right.
- Go to the ‘Advanced' tab. If you used IMAP as your incoming mail server, enter the number 993. If you used POP3, enter the number 110.
- Make sure your ‘Outgoing Server' (SMTP) is set to 26.
- Go to the ‘Outgoing Server' tab and check the box next to ‘My outgoing server (SMTP) requires authentication. Make sure ‘Use same settings as my incoming mail server' is selected below it.
- Click ‘ok' and then click the ‘Test Account Settings' button.
Updating an Existing Account
- Open up Microsoft Outlook, and go to File >Account Settings >E-mail Accounts and open your e-mail account (you can probably just double click on it)
- Make sure your Server Information is either IMAP or POP3.
- Incoming & Outgoing mail servers = mail.yourwebsite.com
- Make sure your user name is your e-mail address, and type in your password.
- Now, follow steps 7 - 11 above from the list above.
If for some reason Outlook still does not connect to your webmail, go back into the account setting and make sure your username (e-mail address) and passoword were entered correctly, and double check all the items on the list (s) above. Contact us as email@example.com for additional help.