Knowledgebase

Setting up a Brand New E-mail Account

1. Open up Microsoft Outlook, and go to File >Account Information> Add Account
2. An �Add New Account' box should appear. Skip down and select �manually configure server settings or additional server types' and click �next'.
3. Another box should appear. Under �User Information' enter your name (first & last), and your new e-mail address ([email protected])
4. Under �Server Information' select the Account Type �IMAP'. If that is unavailable, POP3 is okay to use.
5. Both the Incoming & Outgoing Mail Servers should be mail.yourwebsite.com.
6. Enter your username (your e-mail address) and your password (make sure it's entered correctly!)
7. Check the �remember password' box, and click the �More Settings' button on the right.
8. Go to the �Advanced' tab. If you used IMAP as your incoming mail server, enter the number 993. If you used POP3, enter the number 110.
9. Make sure your �Outgoing Server' (SMTP) is set to 26.
10. Go to the �Outgoing Server' tab and check the box next to �My outgoing server (SMTP) requires authentication. Make sure �Use same settings as my incoming mail server' is selected below it.
11. Click �ok' and then click the �Test Account Settings' button.

Updating an Existing Account

1. Open up Microsoft Outlook, and go to File >Account Settings >E-mail Accounts and open your e-mail account (you can probably just double click on it)
2. Make sure your Server Information is either IMAP or POP3.
3. Incoming & Outgoing mail servers = mail.yourwebsite.com
4. Make sure your user name is your e-mail address, and type in your password.
5. Now, follow steps 7 - 11 above from the list above.

If for some reason Outlook still does not connect to your webmail, go back into the account setting and make sure your username (e-mail address) and passoword were entered correctly, and double check all the items on the list (s) above. Contact us as [email protected] for additional help.